The 7C of the web site-Commerce

The web site above uses several dimension of commerce. One of it would be the registration. Below this particular web site is a registration form for the customer to fill up with. The form require customer to fill up some simple personal information.

https://financing.dell.com/financing/us_ca/app.aspx?itemtype=CFG&s=dhs&l=en&cs=19&c=us&doc=dpa_info&

Then, they have the important security statement to show the customer that the transaction is safe and secure. The statement are like below.

They also includes some other dimension like the Credit Card Approval and Order Through Affiliates.

The 7C of the web site-Connection

There is only one dimension of connection of Dell.com that is Links to sites. Picture above is a example of Links to sites in Dell.com which brought the visitor to another different web site.

The 7C of the web site-Comunication

The comunication from this web site takes two form which is Firm-to-user and user-to-firm. First, the web site use broadcast dimension to give a one-way information to the visitor. The example for this would be the FAQ service as shown below.

Second is the interactive comunication dimension. The web site provide a customer service web page so that users of their product could contact them directly. For example, the web page is shown below.

The 7C of the web site-Customisation

The dimension of Customisation of Dell.com is personalisation. From above we can see that the website also require visitors to log in to specify their own account. Members could customize our own setting or news update and even special member discount from Dell.com.

The website above is to sign up as a member of Dell.com. https://ecomm.dell.com/dellstore/myaccount/signup.aspx?c=us&l=en&s=dhs&cs=19

The 7C of the web site-Community

As shown above, this web site have the forum that allow the visitor to shares their opinion to the product and to shares their interest with others visitor. Therefore it can built a closer relationship between the visitor and the company.

The 7C of the web site-Content

The dimension of content of this web site contains offering mix and the appeal mix.

First is the Offering Mix. In this web pages they show some of the product, information, and prices to allow visitors knows more about their products shown as above.

Second is Appeal Mix. In this web page they
shows some of the special offer and promotion
of their products as shown at below.


In this web site,there are two types of content, which are reference content and current content. The example of reference content is about Dell history and background which are related factual material. This web site not need to update frequently, it only need update when they propose new product or offer.

The 7C of the web site-Context

This is the home page of Dell.com.The dimension of context if this web page is hybrid design which combinesboth functional and aesthetic dimensions. As what we can see in this web page they are using a lot of graphic and attractive colors to catch the visitor's attention.

http://www.dell.com

Reason I would pay a return visit to Dell.com

The name Dell is famous in this world with their computers or laptops. When people want to purchase a computer or laptop, the first name that they would think of would probably be Dell. At lease I would go to their web site to see what they would have offer.

I think would choose to make a return visit to Dell.com is because the services that they offer. First offer would be the information they provide in their web site. Not only they provide all their product line information, they also provide the price and offer discount if the consumer purchase via internet.

Second, Dell also provides their customer to customize their own laptop or computer. This is a very good service that they provide because that would make the customer feel what they buy is unique and also could satisfy their needs.

Third would be the convenient that they provide. Purchase through internet, payment option, status checking, and off sales service. These services are proved to be effective and also consumer friendly.

With all these service that they provide I belief that anybody that had visited Dell.com including me would choose to return visit Dell.com.

Dell.com is a good web site

Personally I think Dell.com is a good web site. There have some parts to discuss the good features of this web site, that are text, navigation, links, graphics, and general design.



First is the text. The text of this web site appears to be in an average size yet clear. Besides that the background of this web site will not interrupt the text nor links text. The hierarchy of information is also perfectly clear.



Secondly is the navigation. The navigation bars are easily understanding and use by the visitor. Apart from that, when we choose the navigation bars, there will come out some more specific link to the product or services that we are looking for. The navigation bars provide the visitor with a clue as to where they are and what page of the site they are currently on.



Next is the links. The links color of this web site coordinates with their page colors. Besides that the links are underlined so they are instantly clear to the visitor. The arrangement of the links also make visitor easier to see.



Next is the graphics. Some of the graphics in this web site has an alt label to give the visitor a better understanding. The graphics of this web site also use the browser-safe color.



Lastly is the general design. The pages of this web site can be downloaded quickly therefore the web pages will appear in a few second only.



Although this web site has many features, but it also some poor features. For example, there are too many focal points on this web site. In conclusion, Dell is a very good web site because it good features is more than the poor features.